Refund Policy

Effective Date: 27 April 2025

This Refund Policy ("Policy") applies to all purchases made via www.cybersure.com.my and forms part of our Terms of Service.

1. General Policy

All sales are final. Due to the nature of digital products and licensing models, HWD Systems Sdn Bhd does not offer refunds, cancellations, or exchanges once a purchase has been completed and the software license or access has been provided.

We encourage customers to review all product information carefully before making a purchase.

If you have questions, please contact our sales team at

a) Email: info@cybersure.com.my
b) Phone: +603-80806652
prior to completing your order.

2. Exceptional Circumstances for Refunds

Refunds may be considered on a discretionary basis only under the following exceptional circumstances:

• Duplicate Payment: You have been charged more than once for the same transaction.
• Non-Delivery: We fail to install the software within seven (7) working days after confirmed payment, despite reasonable efforts.
• Rejection by Insurer for coverage.

All refund requests must be submitted in writing to email: payment@hwd.com.my within five (5) days of the transaction date, with supporting evidence and a detailed explanation.

Refunds, if approved, will be processed to the original method of payment within seven (7) business days from approval.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase.
• Failure to understand product features where consultations were made available.
• Issues arising from customer-side technical problems (e.g., incompatible devices, incorrect installation).

4. Dispute Resolution

If you believe there has been an error related to your billing or payment, please contact us at Email: payment@hwd.com.my Phone: +603-80806652 within two (2) days of the transaction. We are committed to resolving billing inquiries fairly and promptly.